Visit the order status/myaccount screen and check on the orders to make sure that they have shipped already. In some cases we will ship orders in separate packages. If all of the packages are confirmed delivered please contact customer service as soon as possible.
Products are missing parts:
Under the order status screen please check to make sure that you have all of the package tracking numbers. If one is set to delivered and you are missing parts for your product, please contact our customer service staff ASAP.
If you have a backordered item from suppliers, it's sometimes difficult for us to know when we will have more in stock. As soon as we are notified, we will pass a notification on to you.
Click the order status and my account screen.
Enter a valid e-mail address..
Pick the new customer option.
Please follow this link for more information on our return policy.I have received the wrong product: If you had the wrong product shipped please contact our customer service department within 72 hours of your package arriving.
The basic return policy that we have covers the quality and freshness of our products. Be sure to inspect anything that we ship as soon as it arrives and if you are not completely satisfied with the products please contact us immediately. Our number is (Insert number here). We ask that you file a claim for our products within one week of delivery so that we can provide replacement products or credits to your account. We are committed to delivering the best quality of service possible and we appreciate your support and feedback.
When should I expect my order to ship?
Tracking on your order status can be found under the my account/ order status. We will deliver tracking information generally within 24 hours of receiving your order. In most cases our orders will ship out within just one full business day.
Customer support solutions:
Follow this link to view an order ticket
Most of the orders will be shipped out within 1 to 2 business days. All of the estimated delivery data is based off of carrier estimations. Delivery time estimations also exclude any type of observe holidays by the carrier.
We offer will call service between 9 AM to 4 PM CST for our Houston customer service office. Please check with us if we are open around holidays as our warehouse does sometimes close over the holiday season.
Shipping costs with our products are calculated based on the shipping distance, weight and the volume of shipments for your order. If you have an order of over $75 we will ship to any valid United States address for free.
UPS and FedEx services will not deliver to PO boxes so please indicate that you have a physical address and a telephone number when ordering with our company. If you do need to ship your products to a PO Box please select USPS as the preferred carrier.
If you have special shipping instructions please provide them in the special instructions section on check out.
Our carriers and our business is not responsible for any incorrect address mistakes. Please carefully check through your shipping address and if you do need to make a change after your products have shipped we will enact a $10 change of address fee to reroute the package.
Inspect any of the products and packages that you receive immediately after delivery. Any damages to the packaging or the goods should be logged and you should contact us immediately. Any claims for returns need to be filed within seven days of the receipt of your package.
Our company will not be held responsible for damage deliveries that arrive with no signature required or delivery delays that are outside of the control of our company service department.
Our prices are subject to change without notice as our shipping costs based off of the preference of the carrier.
The online images that we provide with the site are based as a representation of our products only the actual products shipped may vary from their original photos.